Cloud 9 Super-Luxe at East Downtown *Up to 8 Guests

Other Rules Additional rules:

**We know and appreciate that the overwhelming majority of our guests are a pleasure to host and respectful of our property.
These house rules are in place to ensure the best quality visit for our great guests.**

**The kitchen and bathroom surfaces as well as doorknobs and handles in this space are professionally BLEACH CLEANED in between every visit. BLEACH is the best disinfectant for sanitizing.**

1. HOST RESERVES THE RIGHT TO CANCEL ANY RESERVATION IF SCREENING QUESTIONS ARE NOT PROPERLY ANSWERED.

2. QUIET HOURS FROM 10PM TO 8AM ON THE INTERIOR AND EXTERIOR OF PROPERTY. THE PURPOSE OF QUIET HOURS IS TO MAINTAIN A QUIET AND COMFORTABLE ENVIRONMENT FOR ALL GUESTS AND NEIGHBORS.

3. QUIET HOURS ARE STRICTLY ENFORCED.

4. ABSOLUTELY NO PARTIES.

5. PLEASE DO NOT BOOK THIS LISTING IF YOU PLAN ON HAVING LOUD MUSIC OR LOUD TALKING AFTER 10PM.

6. ABSOLUTELY NO SMOKING INSIDE THE SPACE. IF A GUEST IS FOUND SMOKING OR EVIDENCE OF SMOKING IS FOUND AFTER CHECK-OUT THERE IS A $250 FINE. NO EXCEPTIONS.

7. NO ADDITIONAL GUESTS THAN AS STATED IN THE RESERVATION.

8. IF YOU HAVE MORE GUESTS THAN THE ALLOWABLE AMOUNT FOR THE SPACE, PLEASE LET HOST KNOW AT TIME OF BOOKING. THERE IS A $50 PER GUEST, PER NIGHT FEE FOR ANY ADDITIONAL GUESTS THAT WE ARE NOT AWARE OF.

9. NO FIREARMS ARE ALLOWED ON PROPERTY.

10. PLEASE DO NOT DOWNLOAD ANY COPYRIGHTED TORRENTS FROM THE INTERNET.

11. PLEASE ONLY FLUSH TOILET PAPER DOWN THE TOILET.

12. SUBJECT TO EJECTION WITHOUT REFUND AND A $250 FEE IF HOUSE RULES ARE NOT COMPLIED WITH.

13. PLEASE DO NOT THROW TRASH ON THE EXTERIOR OF PROPERTY OUT RESPECT FOR OUR NEIGHBORS AND OUR PLANET.

14. WE ARE NOT RESPONSIBLE FOR ANY LEFTOVER ITEMS AFTER CHECK OUT. IF WE DO HAVE TO SHIP AN ITEM, THERE IS A MINIMUM OF $50 (DEPENDS ON THE SIZE OF THE ITEMS) SHIPPING FEE BY HOST PLUS THE SHIPPING COMPANY COST TO SHIP THE ITEM. IT MAY TAKE UP TO 14 DAYS BEFORE WE CAN SHIP THE ITEMS.

15. LATE CHECK-OUT IS 12PM, LATE CHECK-OUT FEE IS $40. LATE CHECK-OUT IS ONLY APPLICABLE TO RESERVATIONS THAT HAVE PAID THE $40 LATE CHECK-OUT FEE. LATE CHECK-OUT CAN ONLT BE ADDED TO THE RESERVATION PRIOR TO CHECK-OUT DATE. IF YOU REQUEST LATE CHECK-OUT ON CHECK-OUT DATE OR OVERSTAY PAST 11AM CHECK-OUT TIME THEN LATE CHECK-OUT FEE IS $80 OR FOLLOWING NIGHTS RATE WHICHEVER IS GREATER . THIS WILL BE AUTOMATICALLY DEDUCTED FROM YOUR DEPOSIT. LATE CHECK-OUT IS SUBJECT TO AVAILABILITY AT THE SOLE DISCRETION OF THE HOST.

16. MUTUAL RESPECT.

17. FOR CASES OF BROKEN AND MISSING ITEMS, KINDLY REFER TO THE INVENTORY PRICE LIST FOUND UNDER THE HOUSE MANUAL. FOR DAMAGED OR MISSING ITEMS NOT LISTED ON INVENTORY PRICE LIST A REIMBURSEMENT RECEIPT WILL BE PROVIDED PLUS A 20% RESTOCKING FEE WILL APPLY. NO REIMBURSEMENT RECEIPT WILL BE PROVIDED FOR ITEMS LISTED ON THE INVENTORY PRICE LIST.

18. PLEASE REPORT ANY BROKEN OR MISSING ITEM, THE INVENTORY PRICE LIST IS FOUND UNDER THE HOUSE MANUAL.

19. GUEST MUST GET HOST WRITTEN APPROVAL PRIOR TO HAVING ANY PACKAGE SHIPPED TO THE LISTING.

20. FOR UNDISCLOSED PET(S) BROUGHT INTO THE LISTING, THERE IS AN ADDITIONAL FEE OF UP TO $250.

21. HOST RESERVES THE RIGHT TO DO A GUEST COUNT SPOT CHECK AT ANY TIME DURING RESERVATION.

22. TO BOOK THIS SPACE, YOU MUST BE AT LEAST 25 YEARS OF AGE.

23. NO DATE CHANGE ALTERATION REQUEST WILL BE ACCEPTED WITHIN THE CANCELLATION PERIOD OF THE RESERVATION.

24. FOR THE SAFETY AND SECURITY OF OUR GUESTS AND NEIGHBORS, AND FOR THE ENFORCEMENT OF OUR HOUSE RULES WE HAVE A SECURITY PATROL MONITORING THIS LISTING. THE NAME OF THE SECURITY COMPANY IS NOBLE SECURITY SERVICES. THE SECURITY PATROL MAY BE DISPATCHED TO THE PROPERTY AT ANY TIME IF THERE IS EVIDENCE THAT HOUSE RULES ARE NOT BEING ADHERED TO. THERE IS A $500 FEE IF THE SECURITY PATROL HAS TO BE DISPATCHED TO THE PROPERTY FOR ANY HOUSE RULES VIOLATIONS. THIS $500 FEE WILL BE AUTOMATICALLY DEDUCTED FROM THE SECURITY DEPOSIT. IF THE SECURITY COMPANY IS DISPATCHED TO THE PROPERTY, THE HOST RESERVES THE RIGHT TO CANCEL THE RESERVATION AND SECURED THE PROPERTY.

25. THERE ARE ALWAYS FRESH FULLY LAUNDERED TOWELS AND SHEETS PLACED BETWEEN EVERY GUEST VISIT. THROUGH NORMAL WEAR AND TEAR, THESE TOWELS AND SHEETS MAY GET MINOR STAINS AND TEARS. IN AN EFFORT TO BE ENVIRONMENTALLY AND ECONOMICALLY CONSCIOUS WE RECYCLE OUR TOWELS AND SHEETS TO KEEP THEM IN USE. THIS ENABLES US TO GIVE OUR GUESTS THE BEST POSSIBLE VALUE AND AT THE SAME TIME HELP THE ENVIRONMENT.

26. HOUSTON IS A HOT AND HUMID CLIMATE, THIS CLIMATE CAUSES A LOT OF BUGS. WE ARE AWARE THAT BUGS CAN GET INTO SPACE. WE DO REGULAR EXTERMINATION TO TRY TO PREVENT BUG PROBLEMS BUT IT'S NOT A PERFECT SOLUTION. PLEASE NOTE THAT YOU MAY SEE BUGS IN THE HOME. NO REFUNDS GIVEN IF BUGS ARE SEEN.

27. ALL PEOPLE ENTERING THE PROPERTY MUST BE REGISTERED AND VERIFIED WITH THE PLATFORM. FOR VERIFICATION, WE REQUIRE PHOTO OF ID OF ALL PEOPLE ENTERING THE PROPERTY ALONG WITH THE PHOTO OF THE LICENSE PLATE, YEAR, MAKE AND MODEL OF THE CAR THAT WILL BE ON THE PROPERTY. ANY UNREGISTERED CAR ARE SUBJECT TO GETTING TOWED. WE WILL NOT ACCEPT ANY RESERVATION WITH UNVERIFIED OR UNREGISTERED GUESTS AND CARS.

28. RESERVATIONS 7 DAYS OR OVER ARE RESPONSIBLE TO REFILL THEIR OWN CONSUMABLE SUPPLIES.

29. PETS ARE ALLOWED. 25 POUNDS OR LESS, THE PET FEE IS $25 PER NIGHT PER PET. 26 POUNDS AND OVER, THE PET FEE STARTS AT $50 PER NIGHT PER PET. PLEASE LET US KNOW IF YOU WANT TO BRING A PET A TIME OF BOOKING. ONCE BOOKED, WE WILL REQUIRE A PICTURE OF THE PET. WE WILL BE REQUESTING A $250 PET CLEANING DEPOSIT FEE ON THE DAY OF RESERVATION. REFUNDABLE ON CHECK-OUT DAY IF NO DAMAGE OR EXCESSIVE ANIMAL FUR IN THE SPACE.

30. PETS ARE NOT ALLOWED ON ANY FURNITURE OR BEDS AS WELL PLEASE PICK UP YOUR PETS WASTE. IF THERE IS EXCESSIVE PET HAIR IN THE SPACE, WILL NOT REFUND THE $250 PET CLEANING DEPOSIT FEE.

31. THERE IS A NOISE MONITORING DEVICE IN THE SPACE, THIS DEVICE ONLY MONITORS DECIBEL LEVELS.

32. FOOD AND GROCERY DELIVERIES ARE PERMITTED.

33. NO CONFETTI OR GLITTER ALLOWED.

34. NO BURNING OF CANDLES.

35. EMOTIONAL SUPPORT ANIMALS ARE ALLOWED 25 POUNDS OR LESS, PLEASE LET US KNOW IF YOU WANT TO BRING A PET AT THE TIME OF BOOKING. ONCE BOOKED, WE WILL REQUIRE THE ESA ID OR DOCUMENTATION. BE ADVISED THAT IF THERE WILL BE EXCESSIVE PET HAIR ON THE UNIT, WE WILL CHARGE THE EXCESSIVE CLEANING FEE OF $250. AND PLEASE KEEP OFF THE FURNITURE. WE WILL BE REQUESTING A $250 DEPOSIT ON THE DAY OF RESERVATION. REFUNDABLE ON CHECK OUT DAY IF NO DAMAGE OR EXCESSIVE ANIMAL FUR IN THE SPACE.

36. THERE IS AN EXTERIOR DOORBELL CAMERA BY THE FRONTDOOR.

37. AN EXCESSIVE CLEANING FEE OF $500 WILL APPLY TO ANY RESERVATION WHICH CAUSED EXCESSIVE CLEANING SERVICES TO BE RENDERED.

38. HOST RESERVES THE RIGHT TO REQUEST A DAMAGE DEPOSIT AT ANYTIME BEFORE OR DURING THE RESERVATION. WE WILL PROCESS THE REFUND OF THE DEPOSIT WITHIN 48 HOURS AFTER CHECKOUT BARRING ANY DAMAGES OR HOUSE RULES VIOLATIONS. IF YOU HAVE A CONFIRMED RESERVATION VIA INSTANT BOOK BUT DO NOT PAY THE DAMAGE DEPOSIT YOU WILL NOT BE GIVEN A REFUND IF YOU CANCEL. THE AMOUNT OF DAMAGE DEPOSIT IS DETERMINED ON A CASE-BY-CASE BASIS.

39. PLEASE CLEAN UP YOUR PETS WASTE IN THE BACKYARD OR ANY OTHER PLACES ON THE PROPERTY. FAILURE TO CLEAN UP AFTER PETS WILL RESULT IN A $250 CLEAN-UP FEE. ALL PET WASTE MUST BE CLEANED UP.

40. ANY STAYS 28 DAYS OR OVER WILL REQUIRE A SIGNED LEASE.